Q. My daughter bought a 4×4 for £15,000 and took it on a holiday trip. It broke down an had to be taken on a low-loader 220 miles back to the car dealer. My daughter wants her money back – what are her chances?
A.You should allow the trader a reasonable time to respond to the letter – perhaps 14 days which will allow them to look in to the problem and to get back to you. When the deadline is up, if the trader still has not made any attempt to put right the problem then you can take them to court.
