Join us as we fight back! This is not conspiracy, this is cold hard fact!
We are ‘old folk’ and we have proof of how utility companies are lying to us, misleading people like us and trebling and quadrupling our household bills.
On the negatively-positive side, we are howevergetting compensation from utility left right and centre!
But why don’t they just do their jobs properly in the first place? Why cause customers hell? Keep them on the phone for hours? Mislead customers? Get caught and give us a bit of dosh back?
Why do they try to make everybody pay estimates in advance and how much do they earn by having OUR SAVINGS in THEIR bank accounts?
Now we have proof ofcustomer services at E-on.Next, BT, EE and others ]blowing the whistle’ on their companies…
This is what we have records of them admitting:
1. Bills are ‘guessed’ at instead of being estimated
2. Records to base bills on are available … but ignored
3. Pre-payment meters cannot be changed for credit meters
4. A major company has not completed its infra-structure yet
5. Pre-payment meters can work out cheaper than other payment methods
Andrea spent weeks on the phone to the likes of E-on Next.
And ended up with demands for money we didn’t owe, had our electricity bill trebled by a new electric meter and were lied to or mislead.
“E-ON Next guessed at our usage of electricity – even though they knew exactly how much we used – and trebled the bill!
“How do the elderly, people on benefits and those on low wages get by?
“We have full recordings of conversations with representatives who ‘spill the beans’ on what is really happening to their customers.”
These are the questions EON’s public relations office have refused to answer:
. Has E.on Next at any stage in 2022 had a policy of NOT replacing pre-payment meters?
2. Was the infra-structure for replacing these meters in-place immediately after the takeover?
3. Why would customer service people tell customers these meters couldn’t be changed?
4. Does E.on have access to customer records of usage?
5. If not, why not?
6. Are bill estimates simply guesses?
7. Are bill records ignored?
8. If they are used, why are bills generally estimated at three times the reality?
9. What happens to the over-charges made?
10. How much customer money does E.on hold at any one time?
We have never had a response … we took our findings to OFGEM. Never got a response, hohum.
However, we are actively on ALL the cases now! Why should our major utility companies be allowed to act the way they do and yet refuse to answer basic questions?
TELL US YOU TALES OF WOE AND WE WILL FIGHT FOR US ALL!
#utilities #eon #electric #phones #mobiles #gas #power #customerservices #
